Terms of Service

Last updated: 18 September 2026

This is an English courtesy translation of our Polish Terms. In case of conflict between the two versions, the Polish version prevails.

§ 1. General Provisions

1. These Terms govern the use of the website at lissemedical.com and the lisse system (the “Website” and “System”).
2. The service provider is [COMPANY NAME], seated in [CITY], address: [STREET], entered in the National Court Register (KRS) under number [KRS], Tax ID (NIP): [NIP], Statistical ID (REGON): [REGON] (the “Provider”).
3. Contact: kontakt@lissemedical.com.

§ 2. Definitions

• Client — a natural person conducting business activity, a legal entity or an organisational unit that has concluded with the Provider an agreement for access to the System.
• User — a natural person using the System on behalf of the Client (medical personnel, administrator, patient).
• Agreement — an agreement for services providing access to the System, concluded separately in written or electronic form.

§ 3. Scope of Services

1. The Provider offers Clients access to the System in the SaaS (Software as a Service) model, covering:
   • patient records,
   • appointment calendar and management,
   • medical documents and consents,
   • retail sales and inventory,
   • email communication with patients,
   • data export and deletion in accordance with GDPR.
2. The Website is solely an information and marketing surface. Using it does not require registration.

§ 4. Technical Requirements

To use the System you need:

• a device with internet access,
• a current web browser (Chrome, Firefox, Safari, Edge released within the last 12 months),
• cookies enabled for essential functionality (see Cookie Policy),
• an email account.

§ 5. Conclusion and Performance of the Agreement

1. The Agreement for access to the System is concluded separately from using the Website, following contact with the Provider.
2. Financial terms, functional scope and service duration are set out in the Agreement.
3. The Provider reserves the right to refuse to conclude the Agreement without giving reasons.

§ 6. Intellectual Property

1. The System, its source code, graphical interface, trademarks and other elements are the exclusive property of the Provider or used under appropriate licences.
2. The Client does not acquire any copyright or proprietary rights to the System; the Client obtains only the right to use the System within the scope and on the terms set out in the Agreement.

§ 7. Liability

1. The Provider exercises due care to ensure availability and correct operation of the System, but does not guarantee 100% uptime.
2. The Provider’s liability for non-performance or improper performance of the Agreement is limited to the amount of remuneration received from the Client for the last 12 months of service.
3. The Provider is not responsible for content entered into the System by the Client or Users.

§ 8. Complaints

1. Complaints regarding the operation of the Website or the System may be submitted to kontakt@lissemedical.com.
2. A complaint should include contact details, a description of the problem and the expected resolution.
3. The Provider will handle complaints within 14 days of receipt.

§ 9. Personal Data

Personal data processing is described in our Privacy Policy.

§ 10. Final Provisions

1. Matters not governed by these Terms are subject to Polish law, in particular the Civil Code and the Act on Providing Services by Electronic Means.
2. Any disputes will be resolved by the court competent for the Provider’s registered seat.
3. The Provider reserves the right to amend these Terms for important reasons, giving at least 14 days’ notice on the Website.